Domestic Shipping

Shipping Fee

In JapanFree Shippingis

Regarding date and time designation

• We cannot accept requests for specific delivery dates and times, so please understand and acknowledge this before placing your order.
• Shipping estimates vary for each product, so please check the product page.
• If you would like to specify a delivery date and time, we will send you an email with a tracking number after completing the shipment. We apologize for the inconvenience, but we ask that you please contact the shipping company directly.
  

Shipping to multiple addresses

We only ship to one address per order.
If you would like to ship to multiple addresses, please place separate orders for each address.

Tracking your package

For shipped packages, we will send you an email with the tracking number and a link to confirm your order, so please check there. Please note that it may take some time for the status to be updated.

Refusal to receive

We take great care when it comes to shipping.
However, if you find that the product is defective upon receiving it, please contact our customer service.

Email: info@japan-healthlab.com

Change of address

Unfortunately, we cannot accept address changes once shipping preparation has begun. Please check that you have entered the correct address when placing your order.